Terms of Service

1. Service, trial and unpaid accounts

Oprun is an AI-assisted business workspace for service businesses. Every new workspace starts with a 14-day free trial, with the exact end date and time shown in the workspace. No card is needed to start.

If a trial ends without a paid plan, the workspace becomes read-only for 30 days. You can still see and export what you saved. It is then kept in an archive for a further period (183 days by default), with a final 14-day window to restore it before deletion becomes due. We do not delete your data just because a timer ends. Deletion follows our retention policy, legal obligations and any legal hold.

2. Account, business and contact verification

Users must provide accurate information and keep credentials secure. Australian workspace creation may verify an ABN, ACN or another supported business identifier and then verify the owner email and Australian mobile using one-time codes. Other identifiers may require manual or provider-supported review. Privileged users should enable multi-factor authentication. Attempts to bypass verification, tenant boundaries, permissions, rate limits or security controls are prohibited.

3. Organisation responsibility and user roles

The workspace owner controls authorised users, roles, permissions and business instructions. Owners must only grant access required for a person’s duties. Oprun may provide role templates for owners, managers, employees, workers and contractors, but the customer remains responsible for configuring lawful and appropriate access for its circumstances.

4. AI assistance and human governance

AI and automated features may draft, classify, summarise, route, recommend and prepare actions. Outputs can be incomplete or inaccurate. Legal, employment, disciplinary, safety, privacy, financial, complaint outcomes, payments and other consequential decisions require appropriate human review. Automated triage is not a final legal or factual determination.

5. Help, complaints and protected escalation

Users can access the Help & Complaint Desk to request support, make a complaint or report a security/privacy concern. Cases receive a reference and automated risk routing. Serious matters may be escalated to authorised senior users through configured channels. Confidential routing restricts access where configured, but selecting “confidential” does not itself create statutory privilege or whistleblower protection.

6. Whistleblower and workplace reports

Some Australian whistleblower protections apply only to eligible people, disclosures and recipients under applicable law. A general customer complaint or personal workplace grievance is not automatically a protected whistleblower disclosure. Customers must obtain advice and configure an appropriate recipient/policy where formal whistleblower obligations apply.

7. Personal information and workforce data

The customer must have an appropriate basis to collect, upload, use and disclose personal information. Sensitive or workforce information should be collected only when genuinely required, access should be limited by role and business need, and retention should be configured lawfully. See the Privacy Notice and Trust Center.

8. Communications, marketing and consent

Customers are responsible for lawful communications and marketing. Connection of email, SMS, social or messaging providers does not create consent to market. Promotional messaging workflows should retain consent evidence or another permitted basis where applicable, identify the sender accurately and respect opt-outs/suppression controls.

Communication receipts and follow-ups

The application distinguishes provider acceptance, delivery confirmation, email-open signals and replies. Email-open tracking may be blocked or inaccurate, and ordinary SMS does not establish that a person has read a message. Eligible business invitations and approved customer emails may receive one automatic follow-up after 24 hours without a recorded reply. Owners can disable this under Notifications → Delivery activity. Verification codes, payment receipts and other notices that do not require a reply are excluded. Automatic follow-ups do not replace required message approvals or recipient permissions.

9. External platforms and integrations

Meta, WhatsApp, TikTok, YouTube, Snapchat, X, Google, telephony, email, payment, accounting and other integrations depend on third-party permissions, provider terms, APIs and service availability. App-level developer secrets should remain server-side. A provider is not represented as live until authorised credentials, permissions and a connection test succeed.

10. Security, audit and monitoring

The product includes organisation-scoped records, role-based access, authenticated sessions, rate limiting, optional MFA, security notifications, audit events and a tamper-evident governance ledger. No internet service can guarantee absolute security. Production launch also requires monitored infrastructure, secrets/key management, vulnerability management, backups, incident response, disaster recovery and independent security review.

11. Files, calls, recordings and evidence

Where enabled, the service may hold customer records, messages, call metadata/recordings, documents, media, work records and audit evidence. Customers are responsible for applicable notice/consent requirements for recording, monitoring and communications. Retention must be limited to legitimate business/legal needs.

12. Availability and changes

We aim to keep the service available at all times but do not promise it will be uninterrupted or error free. Planned maintenance is announced in the app where practical. Connected platforms such as Meta, X, YouTube, TikTok, Google and your phone, email and payment providers can change or stop working without notice, and that can affect connected features.

We may change features, plans, limits and these terms. We will give you notice in the app and by email before a change that makes the service materially worse for you or raises your price. Updates never remove data you have already saved.

13. Plans, prices, add-ons and billing

Plans are Starter (A$49 a month), Operations (A$99 a month) and Scale (A$149 a month). Prices are in Australian dollars and exclude GST, which is added where it applies. Each plan has limits for team logins, workers, customers, stock items, storage, AI requests, connected channels and Growth Engine posting. The current limits are shown under Plans & Billing and on the pricing pages.

Add-ons (extra storage, AI requests and team logins) are priced per month in the same place. An add-on starts when we confirm it and can be cancelled at any time. Cancelling lowers the limit for new items only. Nothing you have already saved is removed.

When a limit is reached you can still view, edit and export everything you have. You cannot add new items of that type until you upgrade, add an add-on, or free up room.

Paid subscriptions renew each month until cancelled. You can cancel at any time and your plan runs to the end of the month already paid. We will tell you before we take payment for the first time and before any price change takes effect. Refunds are given where the Australian Consumer Law requires them.

14. Fair use

Limits for AI requests and storage exist so the service stays fast and fair for everyone. You must not use the service to send spam, to scrape or copy other people’s content, to break the rules of a connected platform, to hide unlawful activity, or to overload or attack the service. We may slow, pause or suspend use that puts the service or other customers at risk, and we will tell you why when we do.

15. Your data and ownership

Your business records, customer lists, files and content belong to you. You give us permission to store and process them only to provide the service to you, to keep it secure, and to meet legal obligations. We do not sell your data, use it to advertise to you or your customers, or share one business’s data with another.

You can export your data at any time while your account exists and during the restoration windows above. When your account is deleted, we remove your business’s records except where the law requires us to keep something, and we remove them from backups as those backups expire.

You are the owner of your customers’ information and are responsible for having a lawful reason to collect it. For that information we act as your service provider and handle it on your instructions. The Privacy Notice explains the detail.

16. Payments you collect from your customers

When you collect payments through Stripe, PayPal or bank details, the money goes to your own provider account or bank account. Oprun does not hold, transfer or pay out your customers’ money and is not a payment provider. The provider’s own terms apply to those payments, and you are responsible for refunds, disputes, chargebacks, GST, receipts and any late fee you choose to apply.

If you turn on a late fee, you must tell your customers about it in advance and make sure it is lawful for your business. Oprun applies only the rule you set.

17. Posting to social and messaging platforms

You are responsible for everything published or sent from your accounts, including content suggested or drafted by AI. Oprun only publishes posts after an authorised person has approved them. You must follow each platform’s rules and the law, including the Spam Act 2003, the Australian Consumer Law (no false or misleading claims) and copyright law.

No platform guarantees reach, followers or sales, and neither do we. Platforms can limit or remove content or accounts, and that is outside our control.

18. AI receptionist, calls and recordings

If you use phone, SMS or AI receptionist features, you must tell callers and contacts when a call is recorded or handled by AI, and you must follow the surveillance, telecommunications and privacy laws of each state or territory that applies. You are responsible for your call scripts, opening hours, consent records and for not using the service for emergency calls.

19. Suspension and ending

You can close your account at any time. We may suspend or end an account for non-payment, serious or repeated breach of these terms, security risk, or if the law requires it. Where it is safe and lawful we will warn you first and give you time to fix the problem. After closing, the data windows in section 1 apply.

20. Liability

Nothing in these terms limits any right you have under the Australian Consumer Law or other law that cannot be excluded. Subject to that, we are not liable for indirect or consequential loss, loss of profit or goodwill, or loss caused by third-party platforms, AI output that you chose to use without checking, or events outside our reasonable control. Our total liability for any claim relating to the service is limited, to the extent the law allows, to the amount you paid us in the 12 months before the claim. Where the law allows us to limit a consumer-guarantee remedy, we may limit it to re-supplying the service or paying for it to be re-supplied.

You agree to compensate us for loss caused by content you publish or data you upload that breaches the law or someone else’s rights.

21. Changes to these terms, governing law and contact

We will give notice of material changes to these terms before they apply, and continuing to use the service after that means you accept them. These terms are governed by the laws of Western Australia, and the courts of that State have non-exclusive jurisdiction.

Questions about these terms, cancellation and refunds, data and disputes can be sent through Support in the workspace. See also the Privacy Notice, Complaints Procedure and Connected Services pages.