Help centre
Answers about getting started, approvals, billing, staff and security.
Getting started
How do I start a trial?
Choose Start free trial, enter your business details and verify your email and mobile. A guided tour sets up the basics.
Can I import from another system?
Yes. Import customers, workers and records from a spreadsheet or another system's export, with a preview before anything is saved.
Can I use it on my phone?
Yes. Oprun works in any modern browser and can be installed on your home screen like an app.
AI and approvals
What needs approval?
Anything that leaves the business or cannot be undone: messages, quotes, invoices, posts, refunds and permission changes.
Can I let a manager approve?
Yes. Owners can give approval rights to specific people.
Can the AI be wrong?
Yes, which is why it drafts rather than acts. Every draft shows what it was based on.
Plans and billing
What do plans cost?
Starter A$49, Operations A$99 and Scale A$149 a month, plus GST.
What are add-on packs?
Extra usage such as storage and AI requests. Operations saves 25% and Scale saves 50% on packs.
How do I change plans?
From Plans and usage in your workspace, at any time.
Staff and compliance
What can workers see?
Only the jobs assigned to them, without prices or the customer list.
How are work rights recorded?
Record VEVO results and Fair Work requirements against each worker, with expiry reminders.
Security and privacy
How is my account protected?
Passwords are never stored in readable form, two-step sign-in is available, and every important action is recorded in a tamper-evident log.
Can I get my data out?
Yes. Owners can export their business data at any time.
How do I report a problem?
Use Help and complaints on any page, or the contact form. Sensitive reports can be made confidentially.
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